Terms & Conditions

Acceptance Of Order

Acceptance of your order takes place at the dispatch of the order with the exception of special orders when you may cancel your order up to this point. The purchase contract is made at the point of dispatch. We aim to make every effort to dispatch your order in a timely manner but we cannot be held responsible for events out with our control that could delay your order reaching you. Please note due to the perishable nature of products sold we will not accept order cancellations after the point of dispatch and no refunds will apply.

Delivery Information

  1. Delivery Charges

Our standard delivery charge (delivery before 6pm) for UK mainland deliveries (includes Scottish Highlands) is included in the price of our meat boxes. Delivery charges are calculated on weight of each meat box. Express deliveries are subject to additional charges.

  1. Delivery Days

Delivery dates for fresh meat boxes are displayed on each meat box page. Frozen meat boxes are available for delivery on the second working day after order (Tuesday delivery for a Friday order).

We advise to allow 2 working days should there be any delays. If you are in any doubt please contact us directly with your postcode and when you would like to receive the order by.

Storage Instruction 

Pembrokeshire Lamb is a fresh product which must be kept refrigerated ideally at a temperature of 5°C or below.

If you choose to freeze our fresh product then please ensure you freeze the product on the day of delivery. To maintain product quality when freezing please ensure the product is kept in its original packaging or placed in a suitable container. Always label the product with the date the product was placed in the freezer. After freezing, this product should be consumed within 3 months to ensure quality. Defrost thoroughly before cooking and do not refreeze the product after it’s been defrosted. If you are unsure about anything or require additional nutritional or allergen information then do not hesitate to contact us on: info@pembrokeshirelamb.co.uk

Returns

Refunds for valid claims will be made via the same payment method when the order was originally placed. Pembrokeshire Lamb Ltd will refund the order value if we are unable to fulfil the order. We do reserve the right to refund your order due to any unforeseen circumstances.

Right To Cancel

Your right to cancel begins at the time of placing the order. All of our products are perishable and your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your orders due to any event outside our control or unavailability of stock in such a situation Pembrokeshire Lamb Ltd will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you as soon as possible. 

Insurance

Liability insurance is included. Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable (VAT number 325161823).

Money Back Guarantee

Pembrokeshire Lamb Ltd products is backed by our 14-day money-back guarantee. This guarantee time scale includes any statutory cancellation period to which you may be entitled (including under the Consumer Contracts {Information, Cancellation and Additional Charges Regulations 2013).

Order Confirmations

When you submit an order using our automated shopping basket system on our website you will receive an email containing order confirmation and details of your order.

Multiple Orders

Customers wishing to make multiple orders – please contact us separately by e-mail:

info@pembrokeshirelamb.co.uk 

Unforeseen Circumstances

Unforeseen circumstances can affect us fulfilling your order these may include:

An Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Pembrokeshire Lamb Ltd.

Complaints

We take customer service very seriously and are keen to ensure we listen to all of our customers. So if you have a complaint please contact us immediately by e-mail to info@pembrokeshirelamb.co.uk or by calling: 07974 168824

All complaints will be acknowledged within 72 hours of receipt via email or phone. All complaints will be dealt with in a fair and confidentially manner within seven working days.

Payment Options

Pembrokeshire Lamb Ltd accepts all major credit/debit cards, PAYPAL and IZETTLE payments via our website using secure online payment systems. All transactions accepted are in sterling GBP.

Website Liability

Pembrokeshire Lamb Ltd aims to make every effort to ensure the information on our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using pembrokeshirelamb.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using pembrokeshirelamb.co.uk

Image Liability

Please note that pictures on the website are for illustration purposes only and will differ from the actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.

Data Protection

Pembrokeshire Lamb Ltd is committed to protecting our customers privacy and fully complies with the latest GDPR regulations and data protection legislation.

Pembrokeshire Lamb Ltd will only ever use information that we collect about you lawfully (in accordance with the latest GDPR Law 2018 & Data Protection Act 1998) and in accordance with the Web Trader Code of Practice. We will never collect sensitive information about you without your explicit consent. We will only collect information about you for 2 reasons: firstly to process your order and secondly to provide you with the best possible service.

Pembrokeshire Lamb Ltd will not e-mail you unless you have given us your consent and opted in to receive communications from us. We will not share your email address with any other parties unless you consent for us to do so.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site and to increase performance and this includes using ‘cookies’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For detailed information on data protection, cookies and privacy please visit our Privacy Policy page. 

Law

These terms and conditions shall be governed by and construed in accordance with British / Welsh Law and you hereby agree to be subject to the jurisdiction of the Courts of England & Wales. These terms and conditions do not affect your statutory rights.

Company Details:

Registered Company Name and Office Address:

Pembrokeshire Lamb Ltd

Llys Deri

Parc Pensarn

Carmarthen

SA31 2NF

Company No. 12025808
VAT Registration Number: 325161823
Contact Email Address: info@pembrokeshirelamb.co.uk
Contact Telephone Numbers: 07974 168824